Returns

Returns and Refunds Policy

Refund Policy

Returns – Due to the nature of our products we do not allow returns unless your order is defective. If your product is defective we will issue a replacement.  You must contact us immediately, return the order, unused. We are not able to resell any products that are returned so they discarded and adds to the already mounting issues with our community land fields.

Product Variations – Because we use natural ingredients when possible there many be product variations. For example due to the fact that herb, extracts, natural fixed oils and essential oils may vary from time to time this does not affect the quality of the product and we will not offer refund or exchange when this is the case.

Cancellations – We do not accept order cancellations once processed. If we approve a cancellation, you will be charged a 35% re-stocking fee and shipping charges

Custom Formulations – We do not accept cancellations on any custom formulations. Turn-around time may vary from 3-12  weeks (or longer – when packaging, labeling and packing is involved) depending on the complexity of your customization.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

GumRx does not accept returns for the following:

  • Open Product

  • Product with Broken Seals

  • Products Damage by Customer

  • Product not returned in the condition it was received

  • You must get approval from Management prior to Return.

  • Any  Damaged Product must be called in within 24hrs of receipt of the product or it will be no replacement or refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again or credit card statement, it may take some time before your refund is officially posted please contact us at support@gumrx.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gumrx.com and send your item to: PO Box 773705, Ocala FL 34477

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

GumRx is currently experiencing an extreme amount of orders to processed. Due to the number of emails messages & phone calls we are not able to answer right away but you will receive a response in 24-48 business hours. We always send tracking when your order ships